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Frequently Asked Questions

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Frequently Asked

What documents do I need for the transfer?

Your ID/passport and flight details are sufficient. Our driver will greet you with your name.

What if my flight is delayed?

We track delays via your flight number. Our driver will wait for your new landing time at no extra charge.

Do you provide baby seats?

Yes, we provide baby seats for free if you specify it during booking.

What payment methods do you accept?

We accept credit cards, online payments, or cash in the vehicle (TL, USD, EUR).

What is included in the transfer service?

VAT, toll fees, meet & greet service, and in-car treats are included in our prices. No hidden fees.

Can I cancel my booking?

We offer a full refund guarantee for cancellations made up to 24 hours before the transfer time.

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